It would be a good idea to answer the ticket directly from the outlook without accessing the WUI of the CRMdesk
ID 186
Category Support Desk Integration
Author Rizk Ibrahim
Date Created 3/28/2009 1:09:28 AM
Date Updated 4/20/2010 7:25:23 AM
Status Not Planned
Score 20
Promoted By
SURJA ANDRIANA
Rizk Ibrahim
Comments
Slava Shynderov Staff 4/20/2010 7:25:23 AM
Customers are already able to ask/reply from email client if you've turned email intergration on. Support representatives should reply from Support Desk and we've no plans to change that.
