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Product and Area instead of Category
The new Category field is confusing our users. They are having to scroll through a giant list, and are selecting the wrong information now. For example, if we had two separate internal order systems, one for suppliers and one for customers, we might have a Product that will define whether or not we are dealing with suppliers or customers, then the actual Area might be 'Item Add', because each system has item numbers. Well now they are just seeing 'Item Add', not realizing that it is a sub-category, and selecting it from the wrong category.

It would be great if we could go back to the old way.
User Experience
Date Created
6/25/2009 8:56:12 AM
Date Updated
4/20/2010 7:54:00 AM
Not Planned
Promoted By
Jeff PhillipsRan SheinbergJecki Elbaz
Ran Sheinberg 6/28/2009 12:28:20 AM
Agreed. this is totally confusing and we were not set up for this change.

We don't see any real reason for this change and would like it reverted back.
Slava Shynderov  Staff  4/20/2010 7:54:00 AM
We've no plans to return to old Product/Area scheme.
Instead of that we'ae plannig to customize how Categories should be displayed/selected on Customer Desk side (for example as a tree (now) or dependent drop down (old project/area schema) ).
Currently you can only rename category levels in Support Desk.

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