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Add more selection criteria filters to Web-Query feature
I would like to be able to filter by the following fields as well:

1. Multiple Custom fields in stead of one (maybe 3 would be sufficient)
2. Opened By (to send customers a open issue report)
3. Status (to create a progress report)
Support Desk
Marc Woesthuis
Date Created
7/5/2007 8:56:30 PM
Date Updated
7/5/2007 8:56:30 PM
New Idea
Promoted By
Jecki ElbazJeff PhillipsTodd Shankland
TiffanyMarc Woesthuis
Tiffany 7/6/2007 6:21:17 AM
This would be very helpful. 'Closed By' would be very helpful as well, as we have group queues. Currently, research is done by what queue an ID was closed under, but if we could search by the user that updated the status to closed, that would speed things up.
Todd Shankland 8/11/2007 10:07:53 AM
Filters like those available for reports would be great.
Jeff Phillips 4/21/2008 11:54:58 AM
Add DATE to the criteria that can be selected. I have a need to pull 1 week of data for auditing the agents, and do not want to pull all of the data.
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