I would like to see if you could add the functionality so that when our customers send an email to our support mailbox with CC'd recipients, that those cc'd recipient email addresses were added to the ticket for notifications.
If possible, detect when a CC recipient is a configured CRM Desk support rep (i.e. my email address) to prevent unnecessary and duplicate email notifications.
If this is a configurable option that I am not aware of, please provide instruction to enable this. I don't know if I chose the right category, feel free to adjust.
Let me know if you have any questions for clarification.
Thanks for your consideration!