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Knowledge Base access levels
You can make individual KB articles "public" (visible to everyone), "private" (visible to the internal support team only), "registered" (visible to the registered customers), or you may create custom access levels for each customer individually.

By making some of the knowledgebase topics "private" you may use it as internal company's knowledgebase, while making any public articles available for your customers.

"Registered" access level makes FAQs visible to registered customers only (customers who logged in).

Access to knowledgebase articles may be also configured for each particular customer individually by creating custom access levels and assigning them to appropriate customers:

1. Add custom access levels in addition to the "public" and "private" using the "Setup" tab's "Knowledge Base Access Levels" link.

2. When you create or edit an article, select required access level from the list at the top of the screen.

3. From the "Customers" tab open each customer's account, press "Access" button and select required access levels.
Support Desk
  Knowledge Base
Date Created
11/22/2005 12:41:40 AM
Date Updated
11/24/2010 7:21:19 AM
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