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Customer Service Survey
The ability to have an option for customers to provide feedback on the service that they received via the Help Desk.

It would provide the ability to customize the survey by adding questions, ratings, and would attach to the Help Desk Job Number for reference.It would also record on the Customer Record so we could see the avg rating from the customer and how active they are at responding to the Surveys. Reporting would be available by Date Range, broken down by Help Desk User, Catagory, and Score for each Category, and a final for the employee. This would provide training opportunities and areas that we need to improve on.

Support Desk
Jeff Phillips
Date Created
11/1/2012 2:34:23 PM
Date Updated
11/6/2012 12:38:10 AM
New Idea
Promoted By
Don CroweJeff Phillips
CRMdesk Support  Staff  11/6/2012 12:38:10 AM
CRMdesk may be integrated with TeamDesk-based "Surveys Online" application:
A link to the survey form may be placed into the "Tickets Closed" notification template.
Ticket number will be passed in the URL as a parameter.
Survey results, associated with tickets and stored in the TeamDesk-based "Surveys" application, may be analyzed using TeamDesk reporting capabilities.
Please open a support ticket if you would like us to configure such a solution for you.
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