Hello,
I am not understanding the change from “Knowledge Base” to "FAQ" done by CRMDesk. For our use this is not a correct representation of what this section is for us. For us it is a bit more (and I am using this word loosely) "comprehensive" than just a collection of “Frequently Asked Questions”.
In fact many of our articles are not even in the form of a question at all but includes how to’s, documentation, as well as troubleshooting tips.
Also please refrain from any silly comments stating I could probably change all 400+ articles we currently have into a form of a question.
What makes me even more confused is this is something you yourselves at CRMDesk allowed for by allowing us to use the below categories for articles:
Question/Answer
"Document"
Discussion
Idea
Another issue I have with it is that a lot of our external and internal documentation sites the "Knowledge Base" and now all of this will have to be re-done to accommodate your change.
I know you meant this as an improvement but I would think a better improvement would be to allow your customers to be able to rename their tabs to something they would prefer then change things and shoving them down the throats of your paying customers.
If this can be done already (changing tab names) my apologizes and I'll put in a Support ticket on how to do this.
Thanks,
Keoki |  |
