Hi,
As i understood the "email to CRM ticket" work, when somebody will send an email to the support inbox then the sender address will be searched in the email lists of customers and this ticket will be redirected to an existing customer account.
its working fine as i described till i am using more then one email address in my customers accounts. in this situation, the email address will not be recognized and a new CRM account will be opened for somebody which is already a part of another CRM customer account.
i think that you should consider this situation of more then one email address in customers account and relate to that when searching an email address in the existing list of customers.
Regards,
Jecki |  |
