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Enable auto selection of "Notify about new Knowledge Base records" option while creating a customer
Current Scenario:
When customers self-register from CRM customer desk, they are not shown the check box options - "_Notify about new Knowledge Base comments_" & "_Notify about new Knowledge Base records_". But after the registration completes, the customer profile viewed in the CRMDesk support shows that one of the above 2 options("Notify about new Knowledge Base comments" checkbox) is "selected" by default for any customer, but the other option ("Notify about new Knowledge Base records" checkbox) is not "selected". Please refer to the attached screen shot.
These options are mutable here from the CRM Support desk though.

Idea/Suggestion:
There should be a feature to have a configuration which will allow admin to customize the auto selection of both the options - "Notify about new Knowledge Base records" & "Notify about new Knowledge Base comments" check boxes during the customer account creation. This will serve individual business needs.


ID
191
Category
Customer Desk
Author
Anuradha Sree Peyyeti
Date Created
11/9/2009 1:18:41 AM
Date Updated
11/9/2009 1:18:41 AM
Status
New Idea
Score
10
Promoted By
Anuradha Sree Peyyeti
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