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Integration with Outlook
It would be a good idea to answer the ticket directly from the outlook without accessing the WUI of the CRMdesk
ID
186
Category
Support Desk
  Integration
Author
Rizk Ibrahim
Date Created
3/28/2009 1:09:28 AM
Date Updated
4/20/2010 7:25:23 AM
Status
Not Planned
Score
20
Promoted By
SURJA ANDRIANARizk Ibrahim
Comments
Slava Shynderov  Staff  4/20/2010 7:25:23 AM
Customers are already able to ask/reply from email client if you've turned email intergration on.
Support representatives should reply from Support Desk and we've no plans to change that.
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