Tiffany 7/15/2008 11:17:02 AM Yes, it would be great if you could have groups that customers could be assigned to, which will not only be useful for reporting, but help prevent duplication of efforts, as we sometimes will see multiple people from the same internal department or external customer group submitting the same inquiry. If they were all connected, you could easily check to make sure no one else is working on a project under a different customer submission from the same group before beginning work.
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