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Slava Shynderov  Staff  2/20/2007 7:18:15 AM

William,

Can you clarify you idea with more details?
What's the reason to link to Sugar CRM in particular?

Slava.

William K. Santiago 2/20/2007 7:26:39 AM

We currently use Sugar CRm to keep all our internal client information. We also use CRMDesk for our ticket system.

We would like to have the possibility to creat tickets in CRMDesk using our customer Sugar CRM database.

Thanks,

Jeff Phillips 3/5/2007 7:07:28 AM

I would prefer for us to be provided Open API's that we could use to link and interface directly with CRMdesk instead of just looking at one product, but enable us to use a variety of tools to link to CRMdesk. Each of your customer's businesses are a little different, this would allow us to customize to our business processes.

We currently have web forms that we use with validation on several key-entry items. Once validated, an email is generated with the information to the CRMdesk email so we can log, track, process, and respond. If we could load these directly into the CRMdesk, instead of using the email interface, this would be great.

Kirill Bondar  Staff  3/5/2007 7:30:29 AM

Jeff,

We plan to extend the CRMdesk with an extensive API to allow querying the tickets, conversations, attachments etc.

But I think in your case it is worth to take a look at TeamDesk.

TeamDesk is intended to hold structured data. This is the primary reason why it does not have email interface: in a common case it is not possible to parse structured information out from the email message body. However it does provide an ability to interface with web forms (as they post structured information).

The data posted via web form can be added as a new record in TeamDesk. Later you may modify posted records, attaching additional information to it. Powerful queries and reports will help you to have your information organized. Flexible e-mail-based notification system can help you team to stay in touch.

Moreover, TeamDesk provides an API to manipulate the data (query, add, edit, delete) and integrates with CRMdesk (you may link TeamDesk record to CRMdesk ticket information).

Kirill / TeamDesk

Jeff Phillips 3/5/2007 8:26:32 AM

Kirill,

Interesting comments. The one concern I have is, in using TeamDesk, it is per User instead of the unlimited options that are currently available for CRMdesk and Bugtrack, which I currently use. Also, can you provide more information regarding intergration with CRMdesk?

Thanks,
Jeff