Our ISO9001 policy requires us to complete a disaster recovery plan. One element that we have found is not being backed up is the Notes&Attachments area. We would like to have a duplicate copy of all the data in there but most importantly the Notes. We keep customer context notes in there along with our own notes under our internal "customer" context.
Thanks so much for your consideration. Jim
ID 254
Category Support Desk Export
Author Jim Hill
Date Created 11/20/2017 12:18:26 PM
Date Updated 11/21/2017 7:10:43 AM
Status Implemented
Score 10
Promoted By
Jim Hill
Comments
Slava Shynderov Staff 11/21/2017 7:10:43 AM
We've updated CRMdesk backup tool. Please download latest version and try again.
