Home      FAQ      Forum      Idea Exchange      Ask a Question      My Stuff      Help   
  
Add CC receipients to ticket when created from customer email

I would like to see if you could add the functionality so that when our customers send an email to our support mailbox with CC'd recipients, that those cc'd recipient email addresses were added to the ticket for notifications.

If possible, detect when a CC recipient is a configured CRM Desk support rep (i.e. my email address) to prevent unnecessary and duplicate email notifications.

If this is a configurable option that I am not aware of, please provide instruction to enable this. I don't know if I chose the right category, feel free to adjust.

Let me know if you have any questions for clarification.

Thanks for your consideration!

Ed
ID
243
Category
User Experience
Author
Ed Bross
Date Created
11/11/2015 9:07:17 AM
Date Updated
11/11/2015 9:07:17 AM
Status
New Idea
Score
10
Promoted By
Ed Bross
Feedback
 
Back to Search Results