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Querying Knowledgebase from third-party software
Question
ID
70
Category
Customer Desk
  General
Date Created
12/1/2005 7:45:46 AM
Date Updated
1/16/2006 8:04:44 AM
How to query Knowledgebase from third-party software?
Answer
In order to query Knowledgebase using keywords you need to generate the following URL:

http://yourDomain.crmdesk.com/gateway.aspx?kbquery=<comma-separated_keywords>

in response XML file containing "Id" and "Subject" of matched articles will be generated.
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