What is the indication that someone has responded to the message?
Question
ID 48
Category Support Desk Questions
Date Created 7/31/2003 10:59:54 AM
Date Updated 7/31/2003 11:11:34 AM
What is the indication that someone has responded to the message?
Answer
When your customer replies with the update to his request, the system sends a separate notification to the customer service engineer who this question was assigned to. The question may be reassigned to another customer service representative if needed.
