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Create Rules based on DATE criteria
Please add a function to create rule based on DATE. Something like:

IF Customer_Expiry_Date > ‘03/31/2010’ THEN Reassign case to ADMIN_USER.

PS. Customer_Expiry_Date can be a customized field.
ID
198
Category
Support Desk
Author
SURJA ANDRIANA
Date Created
3/30/2010 12:53:48 AM
Date Updated
4/21/2010 7:54:40 AM
Status
Acknowledged
Score
20
Promoted By
Jeff PhillipsSURJA ANDRIANA
Comments
Evgen Goncharov  Staff  4/21/2010 7:54:40 AM
Currently custom fields are text-only so such filtering is hardly possible.
We'll consider that if/when typed fields will be available.
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