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Customer Desk
  General
  • Querying Knowledgebase from third-party software
  • Registration Control Overview
General
  • Online Customer Support with CRMdesk white paper
  Availability
  • Data ownership
  • Our deliverables in return for subscription payments
  Mail Interface
  • E-Mail Interface overview
  • Email Interface Presentation
  Overview
  • Unlimited customers for all user's packs
  Security
  • Data security
Support Desk
  • CRMdesk backup tool
  • Excluding authentication from the notification URL.
  • Resolution and Pending time calculation
  Configure
  • CRMdesk User Manual
  • Status change logic
  Custom Registration
  • Custom Registration integration
  Export
  • Loading data into Microsoft Excel
  • Using Web-query to generate formatted HTML output
  FAQ
  • Attaching files to FAQ
  • FAQ access levels
  Integration
  • BUGtrack Integration Setup
  • CRMdesk integration with TeamDesk
  • Integration with BUGtrack Overview
  Mail Interface
  • E-Mail interface setup
  Questions
  • What is the indication that someone has responded to the message?

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