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Privacy and security
Question
ID
24
Category
General
  Security
Date Created
9/8/2002 11:34:23 AM
Date Updated
10/10/2025 8:35:17 PM
Data in helpdesk database has highly proprietary information, which must be secure.
Answer
We value the trust you have placed in us by utilizing our CRMdesk platform
Your data protection is extremely important to us.
It is ForeSoft's policy to maintain confidentiality over your information.

CRMdesk customers' data resides on servers that are heavily guarded both physically and electronically.

Physical security:
------------------
CRMdesk is hosted on highly reliable, secure and redundant DELL PowerEdge servers, located in the Digital Realty Chicago datacenter:
https://www.digitalrealty.com/data-centers/americas/chicago/ord10




Facility Brochure: DS_Digital_Realty_2308_ORD10_Property_Factsheet_EN.pdf

350 East Cermak, Chicago is the most interconnected datacenter in the Midwest with over 70 network providers, and one of the largest data centers in the world.

Digital Realty is globally certified by the industry’s most trusted organizations:
https://www.digitalrealty.com/data-centers/design/certifications-compliance

and 350 East Cermak, Chicago datacenter holds

SOC2, SOC3, PCI-DSS and ISO 27001 certifications.

The datacenter comprehensive security features keep TeamDesk critical IT infrastructure safe:
- 24x7 onsite security personnel
- Biometric / Photo badge access
- CCTV with 90 day backup

Application security:
---------------------
CRMdesk encrypts the data over the wire via 256-bit (SHA2) TLS 1.2.
Database is encrypted via AES256. File attachments are also encrypted via AES256.

All servers are running Windows Server 2022 Datacenter operating system with the latest updates and patches installed.
Database engine is based on Microsoft SQL Server 2022 Enterprise Edition.

All Microsoft patches, hot fixes and updates are installed on weekly basis, and the most critical are installed immediately upon release. CRMdesk always utilizes the latest security technique available from Microsoft.

ForeSoft Corporation has a very strict Privacy and Security Policy:
https://www.foresoft.net/privacy/

ForeSoft Corporation has completed PCI compliance with VikingCloud
and keeps successfully passing "VikingCloud® PCI Manager" monthly penetrating vulnerability scans, please click here to verify:
https://sealserver.trustwave.com/cert.php?customerId=7901d29c0ca511e0b34b005056b201e5


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