 | | Privacy and security | | | Question | | | Data in helpdesk database has highly proprietary information, which must be secure. | | Answer | We value the trust you have placed in us by utilizing our CRMdesk platform
Your data protection is extremely important to us.
It is ForeSoft's policy to maintain confidentiality over your information.
CRMdesk customers' data resides on servers that are heavily guarded both physically and electronically.
Physical security: CRMdesk is hosted on highly reliable, secure and redundant DELL PowerEdge servers, located in the ColoHouse datacenter:
https://colohouse.com/350-e-cermak-chicago-data-center/
Specs sheet: Cermak_ Chicago Specs Sheet-CH-v2.pdf
Chicago's 350 E. Cermak data center is globally recognized as one of the top five locations for high-demand categories such as fiber connectivity, market size, cloud availability, and infrastructure.
This data center is the largest in the Midwest and a hub for connectivity throughout North America. With over 70 network providers and proximity to network, cloud, and content ecosystems, Colohouse 350 E. Cermak is the most interconnected multi-tenant data center in the Midwest.
Please refer to the datacenter SOC2 report:
2023_Colohouse_SOC2.pdf
The latest SOC reports may be obtained by submitting the following form:
https://colohouse.com/colohouses-soc-audit-report/
Visual confirmation and strict sign-in procedures, both conducted by trained security personnel, along with key cards, and photo ID verification ensure that only authorized personnel have access to our data center. No customers are allowed in the facility space unattended and staff is on-site 24/7. In addition, all aspects of the data center are monitored and recorded via color, hi-resolution digital video cameras. All video footage is kept on hand for a period of at least 30 days.
Application security:
CRMdesk encrypts the data over the wire via 256-bit (SHA2) TLS 1.2.
Database is encrypted via AES256. File attachments are also encrypted via AES256.
All servers are running Windows Server 2019 operating system with the latest updates and patches installed.
Database engine is based on Microsoft SQL Server 2019 Enterprise Edition.
All Microsoft patches, hot fixes and updates are installed on weekly basis, and the most critical are installed immediately upon release. Our system is always using the latest security technique available from Microsoft.
ForeSoft Corporation has a very strict Privacy and Security Policy:
https://www.foresoft.net/privacy/
ForeSoft Corporation has completed PCI compliance with VikingCloud
and keeps successfully passing "VikingCloud® PCI Manager" monthly penetrating vulnerability scans, please click here to verify:
https://sealserver.trustwave.com/cert.php?customerId=7901d29c0ca511e0b34b005056b201e5
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